Contact support
Most things are fastest to fix from the screen they happened on, because the people who look at them can see the trade. Where that is not possible, write to us.
Something is wrong with an order
Open it from your orders and raise a dispute there. A dispute arrives carrying the order, the quote, the documents and the messages, which is why it is decided within seven business days rather than after a fortnight of asking each side what happened.
Go to my ordersA question about a quote or a request
Ask it on the request itself. Everything said there stays on the record and is visible to mediation later; anything agreed by telephone is not.
Go to my requestsA listing looks wrong or misleading
Tell us which one. A specification is the supplier's own declaration, and we take a claim that one is false seriously — repeated findings cost a supplier its verification level.
Account, billing or verification
Suppliers can see what their plan includes and what has been charged under Plan and fees. For anything a screen cannot answer, write to us.
Plans and feesWriting to us
support@savannamarketplace.com — include the order or quote reference if there is one. We answer during West African business hours.